When choosing a property management company, it would make perfect sense to interview the actual person that will be managing the property, right? Many investors make the mistake of not interviewing the actual property manager. Property management companies value prospective clients and will have the owner of the company, or a trusted employee speak with the new prospect to try and earn their business. The investor will like what the company has to offer and hire that company to manage their property. What happens next is the property is handed off to Merv, who lives in a van down by the river. Had they interviewed Merv directly and realized that maybe he wasn’t the most qualified, would they have hired this company? Probably not. How do you know a property manager is capable, experienced, and willing to properly care for the investment if you don’t interview them? This would be like having a surgery and choosing a hospital, but never giving consideration to whom the doctor might be. I’m sorry, but for me the doc is far more important than the hospital. A management company might have the best software, the best phone systems, the best office location, best price, etc. All of that will not matter if you don’t have a good manager. A bad property manager can cost you thousands over a very short period of time. A great company is definitely important, but the actual person caring for your property will have the greatest impact on the success of your investment.